The Credit Reference Bureau (CRB) is a platform that enables employers and loan or credit providers to check your status payment status like, whether you are a defaulter or if you pay your dues.
Whenever you borrow money from any financial institution or credit advancing facilities it is always advisable to ensure that you repay your loan on time no matter how small the amount.
Failure to pay loans borrowed from lenders may affect you in the future since once you get blacklisted by the CRB, you will be barred from processing any bank loans in the future unless you pay your loan.
A positive CRB status means that you are consistent in repaying your loans while negative means a defaulted credit.
The first thing that you should do when checking your CRB status is to make sure that you are registered by either all or one of the three companies accredited by the Central Bank of Kenya that is TransUnion CreditInfo and Metropol
It is however important to ensure that you are registered with all the companies because a lender may at times send your report to all the three companies
Many employers and money lending institutions require a clearance certificate from CRB which is obtained after clearing with these three CRB credited companies.
How to Check CRB Status Online
How to check CRB status through Metropol
The first step is to access the Metropol website or download the Metropol Crystobol app or dial *433#. This is a convenient method for many who want to know how to check CRB status online in Kenya using mobile
Metropol application is available on both Google Play Store and App Store. Upon installation, you need to launch it and start the registration process by following on-screen instructions.
If you have decided to use the Metropol website, use your browser to access it. Provide your details on the registration page and follow prompts
To Register with Metropol
The first step is to Pay 50 shillings as registration fees through 220388 as your Pay Bill number
Enter your ID number as the account number.
You will get an SMS with your unique code details, a reference number, and a link.
Dial *433# and enter your PIN, and you will receive your details via the SMS
You will then proceed to get several services that are offered by the company charged at a fee for instance credit Score at 150 shillings, Credit Report at 250 shillings, and the Clearance Certificate at 2200 shillings.
Physical location: Loita Street, Barclays Plaza, 9th Floor, Nairobi, Phone number: +254709834000 and the website Metropol.co.ke
How to check CRB status online in Kenya with TransUnion
The following are ways one can check CRB status online in Kenya via mobile App with TransUnion
Download TransUnion Nipashe app from Google Play store (For Android Users)
Enter your ID number, Mobile Phone Number, and names
If good! The message appears as shown in the image below then you are fine
This process is absolutely free. If you need any further information than that then you need to pay 650 shillings. Getting a clearance certificate with Transunion will cost you 2200 shillings.
You first have to visit the company’s website and register. The CRB certificate can be obtained later by sending the M-Pesa transaction text message to this mail email@example.com.
Checking CRB status via SMS with TransUnion
Send your names to
Then, Enter your National ID number
Choose CC (meaning Credit Status)
You will then receive your CRB status. Goodwill means you are not while default will mean you are blacklisted
This is the best and easiest way of checking your CRB status because you don’t have to download any app. It is also recommended by Huduma Kenya. However, this method is not free. It will cost you 100 shillings.
Enter your ID number (that you used to register the phone number/M-Pesa)
Use agent Code: 222000
Pay to Complete Registration
To Pay, Go to Mpesa and Select Lipa na Mpesa Menu, then Paybill
Business Number Enter: 220388
Account Number: Enter your ID
Enter 100 shillings
CreditInfo entirely works on the information they receive through emails. You will be required to fill the following,
An online credit request form to obtain your certificate of clearance.
If you feel that your credit report contains incorrect information, you will be asked to fill the Credit Report Dispute Form.
Reach out to this CRB company via the following to have your issues sorted
Physical location: Park Suites, Office 12, Second Floor, Parklands Road
Postal address: PO Box 38941-00623 – Parklands, Nairobi
Phone number: +254 20 375 7272